Archive for May, 2009

“Where’s that message?” OR “Honey, where are my keys?” (VOL017)

Thursday, May 28th, 2009

How to find what you need to get the job done!

Ask my wife sometime and you’ll probably find out that my short term memory has a lot to be desired, and is in fact practically non-existent. I could easily have four drinking glasses lying around the house at any given time and never even realize it. Her number one response when I ask where I put something is invariably, “Where did you have it last?” I typically respond to this with something akin to, “If I knew where that was, I wouldn’t be asking.”

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Are computer support specialists really Magicians?

Tuesday, May 26th, 2009

I would think so if you go with this quote from Arthur C. Clarke.

“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke

I think we as technicians show our magic on every call and with each little bit of guidance we give.

The best part is really becoming more of a teacher with many apprentices learning your craft than hoarding your knowledge in a giant book of shadows.

So, share the magic and teach someone to be a magician too!

"Leaving work at work" or "Let go of that CrackBerry" (VOL016)

Friday, May 22nd, 2009

Memorial Day is a time for…

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Do leave home without it! Handling work while taking a day off.

Thursday, May 21st, 2009

 

One thing you do not want to find packed in your luggage during vacation is nagging worries about what is happening at the office or what will be waiting for you when you get back to the office. You planned your vacation; now plan how to keep nagging worries from the office from casting their shadow on your sunny vacation. As hinted earlier, there are two general areas to consider.

It is good for you most of the time that there are parts of your job that just have to be done right away, or at least people need to know right away when they will be done. Two key strategies here are to find someone to do those things that really must be done right away while you are gone and to make sure people are notified about when to expect those that can or must wait for your return. Automated systems such as voice mail and e-mail can help with the second, and several of the tips in this edition are useful in this regard. As for the first, that is one of the ways to find out who your real friends are.

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Your business has an image to keep. Are you blurring the line? (VOL015)

Friday, May 15th, 2009

Whether you’re in Hollywood, Politics, or Business your image in the public arena is critical to your success. So why wouldn’t the images in your documents need to have the same impact? (more…)

PA Company Helps Keep IT Jobs in the US

Thursday, May 14th, 2009

This article was originally published on ComputerWorld.com

PC Helps is my company and we are excited to get someone to recognize the quality of outsourcing in the US and how we compare to the rest in Bangalore! (more…)

Using Images Effectively in Your Work

Thursday, May 14th, 2009

Some of my most treasured possessions are pictures of my students. Each and every one packs considerably more power than the proverbial “thousand words”. They don’t help me just see my students, but also hear their voices and laughter. Sometimes I can even smell the scene from the picture, which, as anyone who has spent time at a school can tell you, isn’t an unmitigated positive. Pictures and other kinds of images can be powerful communicators. Like anything else powerful, it is wise to understand how to use them well.

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Analyzing Data with Pivot Tables or How to Identify Assets Like the CIA. (VOL014)

Friday, May 8th, 2009

Organizing the layout of your data is critical when attempting to do analysis.

Acquiring the best data set possible can be a very elusive agent. When it comes to finding out what is needed to select the best assets, identify problems, or just to view the results of a campaign, I look at it from the approach of an intelligence agency.

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Why Your Computer Can't Keep Your Reports from Becoming TPS Reports

Wednesday, May 6th, 2009

I am told that many of you humans are entertained by a film called “Office Space” and particularly by something in it called “TPS Reports.” Apparently the connection so many of you feel has something to do with having received reports that just don’t matter. Where I get this is that some people have said that “TPS” stands for “Totally Pointless Stuff” or “The Patently Stupid” report.

While we computers would love to help you avoid having the reports you create become TPS reports, we just can’t. We are really good at processing information. We can aggregate it, chart it, format it, and output it through a variety of media, but we can’t make sure it will be meaningful to the people who receive it. That takes a human.

Several of the links at the end of this edition are about how to make sure your reports don’t become Totally Pointless Stuff. A few of the points that seemed logical to me are:

  • Make the scope of the report clear. Does it cover specific dates or products?
  • While your human reader will most likely read the summary first, it should be one of the last sections you complete.

Make sure the parts of your report are clearly labeled so your human readers can find the information that interests them quickly.

Welcome DigIT

Wednesday, May 6th, 2009

We want to introduce you to a friend of ours, DigIT, short for DigITal Entity. She brings a different perspective and insight into the world of computers. She is a computer chip, her memory is extensive and encompasses a great deal of knowledge. However, DigIT doesn’t understand why we (humans) complain about our computers so much, according to her they do exactly what you tell them to do. Her unique perspective allows her to give us some insight into human-computer interaction, in the hopes of promoting understanding, partnership, and harmony.